Privacy Policy

Nula Nutrition (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the confidential handling of your personal and health information. We provide dietetic services to clients in both Canada and Australia.
This Privacy Policy explains how we collect, use, store, and protect your information in compliance with:

• The College of Dietitians of Alberta (CDA) Standards of Practice
• The Health Information Act (HIA) – Alberta
• Dietitians Australia Code of Conduct and privacy expectations
• Applicable Canadian, Australian, federal, provincial and state privacy laws

By using our website or services, you consent to the practices described below.

Information We Collect

We may collect the following types of information:

1.1 Personal Information: Includes your name, email address, phone number, and other contact details you provide when booking appointments or signing up for our services.
1.2 Payment Information: If you purchase our services, we may collect billing details. Payment processing is handled securely by third-party providers.
1.3 Health Information: If you share dietary or health-related details for consultations, we will handle this information confidentially.
1.4 Website Usage Data: Includes IP address, browser type, pages visited, and other analytics collected via cookies and tracking technologies.

How We Use Your Information

We may use the collected information to:

2.1 Provide Dietetic Services: provide and manage nutrition assessments, consultations, follow-ups, and related client support..
2.2 Service Administration: Manage bookings, maintain secure clinical records, and respond to inquiries.
2.3 Payments & Documentation: Process transactions, issue receipts, and provide documentation for insurance or reimbursement (if applicable).
2.4 Improve Website & Business Operations: Monitor analytics, optimise website functionality, and enhance user experience.
2.5 Marketing Communications (Optional): Send newsletters, resources, or updates if you opt in. You may unsubscribe at any time.
2.6 Legal & Professional Compliance: Meet regulatory requirements, complete professional audits, and comply with applicable laws including the HIA and Dietitians Australia privacy obligations.

Sharing of Information

We do not sell or rent your personal information. We may share information only in the following situations:

3.1 Service Providers: Third-party companies that assist in delivering our services (e.g. payment processors, appointment scheduling software, telehealth platforms).These providers must follow strict confidentiality and security requirements.
3.2 Other Health Professionals (With Your Consent): If required by law or to protect our rights, property, or safety. We may share your health information with your GP, specialist, or other allied health providers only with your explicit verbal or written consent, except in emergencies or where required by law.
3.3 Legal Requirements or Safety Needs: We may disclose information if required to protect your safety, meet mandatory reporting obligations, or comply with legal processes.

Data Security

4.1 Safeguards: We implement technical, administrative, and physical measures to protect your personal and health information.
4.2 Limitations: While we take all reasonable steps to safeguard your data, no digital system can be guaranteed 100% secure.
4.3 Storage Procedures: Records are stored in secure electronic systems with restricted access.

Record Storage & Retention

4.4 Retention Requirements: In accordance with CDA and Dietitians Australia requirements:
• Records are kept for a minimum of 10 years after your last appointment, or
• For minors: until the age of majority plus 10 years
4.5 Breach Notification: If a privacy breach occurs that poses a risk of harm, we will notify the affected individual(s) and relevant authorities as required by the HIA.

Your Rights and Choices

5.1 Access and Correction: You may request access to your records or ask us to correct inaccurate information.
5.2 Withdraw Consent: You may withdraw consent for communication preferences, optional information collection, or sharing information with other providers. Withdrawal does not apply to information already lawfully collected.
5.3 Marketing Opt Out: You may unsubscribe from emails at any time.
5.4 Cookie Management: You may disable cookies in your browser settings; however, some website functions may be limited.

Electronic Communication

6.1 Email, Text, and Telehealth: If you choose to communicate via email, SMS or telehealth platforms, you acknowledge that these methods may carry security risks. You may request alternative communication methods at any time.

Third-Party Links

7.1 External Websites: Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

Updates to This Policy

8.1 Policy Changes: We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the website signifies acceptance of updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Nula Nutrition